Connect your WhatsApp

• Have the phone for the number that will be linked to this account (your business number) in hand.
• That phone needs to be online. The session is linked as one of WhatsApp's linked devices.
• Connecting is an owner/admin action.

1. Open Settings → WhatsApp from the sidebar.
2. Click "Generate QR code". The code appears on screen and expires in 60 seconds — if it lapses, click "Generate new QR code".
3. On the business number's phone, open WhatsApp and go to Settings → Linked devices.
4. Tap "Link a device".
5. Point the camera at the QR code on your computer screen.
6. Wait a few seconds: the page checks by itself and the status flips to WhatsApp connected. There's no need to refresh — you can also click "I've scanned, check connection" to check immediately.
7. When you connect (or reconnect), HexTrack imports the last 60 days of conversations — without triggering any automation on them.

In the "Numbers & salespeople" section of the same screen, you connect one number per salesperson without needing their phone on your desk:

1. Give the number a name (e.g. the salesperson's name) in the Salesperson name field and choose its number type: support agent or salesperson.
2. Click "Generate connection link". The link has an expiry — the screen shows "Link valid until".
3. Copy the link and send it to the salesperson. They open it without logging in, see the QR code and scan it with their own phone.
4. Once their phone connects, the user for that number is created automatically and the phone number appears next to the name.
5. Need to reissue? "Generate new link" invalidates the previous one; revoking cancels an active link.

How many numbers your plan allows is shown under Plans & Modules, in the WhatsApp numbers bar.

Using Meta's official API? That connection is switched on by HexTrack support, without interrupting the QR code flow. It's the right option for high volume and maximum stability: a verified number, with no phone session. The screen shows the Meta official API integration status — webhook URL, verify token and app signature — once support has configured it with you.

A Disconnected status usually means the phone is offline or the session expired.

1. Check that the number's phone is switched on and online.
2. Open Settings → WhatsApp and click "Generate new QR code".
3. Scan it again, with the same steps as above. Conversations and history stay intact — reconnecting deletes nothing, and the last 60 days are re-imported without triggering automations.
4. While you're disconnected, a notice sits at the top of the dashboard for the whole team.