HEXTrack

HexTrack Refund & Cancellation Policy

Effective date: 28 July 2026

This Refund & Cancellation Policy explains how subscriptions, cancellations, and refunds work for the HexTrack platform (the "Service") provided by ÓRUS DIGITAL ("HexTrack," "we," "us"). It forms part of, and should be read with, our Terms of Service. Payments are processed in U.S. dollars (USD) by Stripe.

1. Subscription Terms

1.1 Recurring subscriptions. HexTrack is offered on a recurring subscription basis (for example, monthly or annual), as selected at checkout. Your plan, price, and billing frequency are shown at the point of purchase and in your account.

1.2 Automatic renewal. Subscriptions renew automatically at the end of each billing period, and your payment method is charged the then-current fee, unless you cancel before the renewal date. We disclose renewal terms clearly and conspicuously before purchase and obtain your affirmative consent, consistent with the federal Restore Online Shoppers' Confidence Act (ROSCA) and applicable state automatic-renewal laws. Where required by law, we send advance renewal reminders.

1.3 Price changes. We may change subscription prices for future terms with at least 30 days' notice, effective at your next renewal. If you do not accept a change, cancel before it takes effect.

2. Cancellation — Cancel Anytime, Self-Serve

2.1 How to cancel. You can cancel your subscription at any time directly from your account settings. Cancellation is self-serve: it does not require contacting support, and there is no retention hurdle or mandatory phone call. The cancellation method is at least as simple as the sign-up method.

2.2 Effect of cancellation. When you cancel:

  • Your subscription will not renew at the end of the current billing period.
  • You retain access to paid features until the end of the period you have already paid for, unless you request immediate termination.
  • After the period ends, your plan reverts to any available free tier or your access ends.

2.3 Data export. After cancellation or termination, you may export your Customer Content using available tools during the export window described in the Terms of Service, after which data may be deleted in the ordinary course, subject to backups and legal retention.

3. Refund Stance

3.1 General policy. Except as required by law or expressly stated below, fees are non-refundable, and we do not provide refunds or credits for partial billing periods, unused time, or features not used.

3.2 Monthly plans. If you cancel a monthly plan, you will not be charged for the next month, but the current month is not refunded. Your access continues until the end of the paid month.

3.3 Annual plans. If you cancel an annual plan, it will not renew. We do not provide pro-rated refunds for the remaining portion of a prepaid annual term, except where required by law or where we agree otherwise in writing.

3.4 Discretionary refunds. We may, at our discretion, offer a full or pro-rated refund — for example, for a documented billing error, an extended Service outage attributable to us, or a duplicate charge. Contact contato@hextrack.com.br with your account details and we will review promptly.

3.5 Free trials. If a free trial converts to a paid plan, cancel before the trial ends to avoid a charge. Charges made after a trial converts are handled under this Policy.

3.6 Chargebacks. Please contact us before initiating a chargeback so we can resolve the issue. We reserve the right to suspend accounts with unresolved chargebacks, subject to your rights under law.

4. Non-Waivable Statutory Consumer Rights

This Policy does not limit any non-waivable rights you have under applicable U.S. federal or state consumer-protection law. In particular:

  • Under ROSCA and applicable state automatic-renewal laws, you are entitled to clear disclosure of renewal terms, your affirmative consent before being charged, and a simple mechanism to cancel — all of which we provide.
  • Under the Federal Trade Commission Act and state unfair-or-deceptive-practices (UDAP) statutes, you are protected against unfair or deceptive billing practices.
  • Some states require refunds or specific cancellation handling in defined circumstances (for example, certain automatic-renewal violations or billing after a valid cancellation). Where such a right applies to you, it prevails over any conflicting provision in this Policy, and we will honor it.
  • Nothing in this Policy waives your right to dispute unauthorized or erroneous charges, or to seek remedies available to you as a consumer under law.

If any provision of this Policy conflicts with a non-waivable consumer right in your jurisdiction, that right controls to the extent of the conflict.

5. How Refunds Are Issued

Approved refunds are issued to the original payment method via Stripe in USD. Processing times depend on your payment provider and are typically 5–10 business days after we approve the refund.

6. Changes to This Policy

We may update this Policy from time to time. Material changes will be notified and the effective date above updated. Changes apply prospectively and do not reduce non-waivable rights you already have.

7. Contact

Billing, cancellation, and refund questions:

ÓRUS DIGITAL

Support: contato@hextrack.com.br · Billing: contato@hextrack.com.br · Website: https://hextrack.com.br